This one-day course explores how managers can create the conditions for excellent performance, treating performance management as a routine activity, not just to be considered when something goes wrong. It explores the link between the business environment, effective management and service performance.
It is equally relevant to new managers and those who are already managing but want to refresh their skills.
Please note the session will not focus on the procedural elements of the formal performance management process. Our workshop People Management Policies covers this.
The course includes:
You will get a highly participative, facilitated workshop with a variety of different individual and group exercises. You will be asked to come up with an action plan for yourself which the trainer will follow up with you later in the year.
By the end of the workshop we want you to: