Search for Learning and Development Services and Pathways

This is an informal event primarily to help new managers build their know-how and confidence in the challenges of management.

Attendees will bring a question or an issue of concern which will be discussed by the peers in the group with the leader facilitating.

If you don't have a question or issue to bring, you are still welcome to attend to participate in the conversations.

The workplace can be rich with opportunity. It's a place where we can learn and grow, develop and contribute, build our careers, earn our living and provide for our family. It can also be challenging, demanding and exhausting.

Everyone has to cope with the stresses and strains of work and everyday life. Challenges and change are a constant for all of us. Some of these involve taking some degree of risk, while some may be crises or emergencies that demand our immediate attention.

You will have developed coping mechanisms during your life that help you deal with familiar adverse situations and many unfamiliar ones. Some of your coping mechanisms however, aren't so effective and can even make situations worse.

What separates those who can hold their own and keep going in times of adversity is a cluster of habits that centre on resilience. This workshop will explore what resilience is and the habits that strengthen your resilience enabling you to:

• Deal with pressure and handle stress
• Maintain your motivation and engagement
• Develop and sustain self-esteem
• Bounce back from set-backs and disappointments
• Transform your work life

N.B. There is a Resilience & Wellbeing module on the Intranet featuring videos and downloadable resources.

Much of the quality of the outcomes we achieve at work starts with the quality of our conversations and our confidence and ability to handle difficult or sensitive issues.

This half-day course develops the core skills that professionals need to have to enable effective and constructive conversations. It is open to any member of staff but would be especially useful to line managers, colleagues needing to deliver difficult messages to customers or other colleagues responsible for effectively engaging stakeholders on council projects.

The workshop is highly participative with opportunities to practise the skills covered.

N.B. Please note there is a Managing Difficult Conversations module on the Intranet featuring videos and downloadable resources. 

Practical course aimed at understanding and completing work-activity risk assessments using the corporate risk assessment forms and guidance document

Practical course aimed at teaching correct load handling techniques to staff

This one-day course explores how managers can create the conditions for excellent performance, treating performance management as a routine activity, not just to be considered when something goes wrong. It explores the link between the business environment, effective management and service performance.

It is equally relevant to new managers and those who are already managing but want to refresh their skills.

Please note the session will not focus on the procedural elements of the formal performance management process. Our workshop People Management Policies covers this.

Enabling and supporting people to learn and develop as they work is a key leadership skill. This one-day course looks at how managers can support people to learn though a variety of management and coaching interventions.

Please note this was formerly our 'Effective Coaching Skills' workshop. The new branding is a slight re-aligment of scope and content to give it a better PCC fit.

This is an informal event primarily to help new managers build their know-how and confidence in the challenges of management.

Attendees will bring a question or an issue of concern which will be discussed by the peers in the group with the leader facilitating.

If you don't have a question or issue to bring, you are still welcome to attend to participate in the conversations.

Practical course aimed at understanding and completing work-activity risk assessments using the corporate risk assessment forms and guidance document

Practical course aimed at teaching correct load handling techniques to staff